NEO for Business is currently available for companies that are registered and have a physical presence in the European Economic Area (EEA) or Switzerland.

This includes the following countries:

Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

We will add your application to our priority waiting list and will notify you as soon as our services become available in your country.

You can easily open a personal or business account by submitting a Personal / Business account opening form, which you can find on our website.

After the form is submitted, it can take up to 7-10 business days to complete the compliance checks and open your account.

You can find the list of required documentation on our website:

Documents set for individuals: CLICK HERE

Documents set for businesses: CLICK HERE

To open a NEO business account, we need to confirm the details of the directors and primary shareholders of your company.

This policy is in line with the “Know Your Customer” (KYC) regulatory procedure, which helps businesses verify the identity of its clients.

You will need to provide details of the individuals who own more than 25% of the cumulative shares of your business.

These shareholders and directors will need to provide a high-quality photo of an official ID, which is valid for at least the next three months. You can invite them to submit their ID check autonomously or upload the documents on their behalf.

Please note that we may ask for additional documents.

Your master account is opened in EUR, comes with a unique IBAN and BIC, and is designated for SEPA payments only.

There is a possibility to open additional accounts for international transfers in various currencies via a shared IBAN.

To order accounts in other currencies, please submit a SWIFT order form, and we will get back to you with the most suitable solution for your banking needs.

SWIFT order form

Yes. Any personal or business IBAN account opened with NEO includes free access to our online banking services.

Yes, you can easily access your NEO for account via your smartphone by downloading our mobile banking app (Satchel for iOS and Android).

You can download the app here:

iOS and Android

An International Bank Account Number (IBAN) is the standard code for identifying international bank accounts across national borders.

A European IBAN is comprised of a maximum of 27 alphanumeric characters.

Any business or personal NEO account has a unique IBAN assigned to it.

You can find your account details by taking the following steps:

NEO Web Client Office
→ Sign in to your NEO account and go to the “Accounts” menu on the left side of your screen
→ “Accounts” page
→ Choose the needed currency (if you have two or more currency accounts)
→ Click on the Funding Instructions tab
→ Select one from the available accounts and click on it.

NEO Mobile App
→ Sign in with your passcode and choose the needed currency (if you have two or more currency accounts)
→ “Add funds”
→ Select one from the available accounts and click on it.

To order accounts in other currencies, please submit a SWIFT order form, and we will get back to you with the most suitable solution for your banking needs.

SWIFT order form

If you would like to close your account, simply contact our Customer Support team at bancaneo@protonmail.ch from your registered email, and request to initiate the account closure procedure.

Please bear in mind that additional fees may be applied.

You can see our tariff plans here.

Unfortunately, there is no possibility to reactivate an account that has been closed. If you wish to use our services again, please re-apply by submitting a personal or business account application form.

The only currently available option to fund your account is via a bank transfer.

You can find your account funding instructions by taking the following steps:

NEO Web Client Office
– Sign in to your NEO account and go to the “Accounts” menu on the left side of your screen
→ “Accounts” page
→ Choose the necessary currency (if you have two or more currency accounts)
→ Click on the Funding Instructions tab. After that choose one from the available accounts and click on it. Account details, such as Currency, Bank, IBAN, SWIFT BIC , and Beneficiary Name will be shown.

NEO Mobile App
– Sign in with your passcode and select the necessary currency (if you have two or more currency accounts)
→ “Add funds”. After that choose one from the available accounts and click on it. Account details, such as Currency, Bank, IBAN, SWIFT BIC , and Beneficiary Name will be shown.

Note: If you are making a transfer from another SEPA accredited European bank account to your NEO account in EUR, you have to make sure you are making a SEPA transfer in order to avoid any additional fees charged by your bank.

The money will be credited to your Satchel account within 1-3 business days.

Unfortunately, this option is unavailable at the moment.

In order to change your contact details or personal / business data, please contact our Customer Support team at bancaneo@protonmail.ch

We are currently working on implementing this feature on our online banking platform in order for you to have a quick and easy access to your banking details.

Until it becomes available, you can receive an account statement by contacting our Customer Support team at bancaneo@protonmail.ch, indicating the necessary period and preferred format of the statement in the email.

A complaint can be submitted via three channels:

1. Registered mail sent to the our office address MM BITINVEST OU, Naituse tn 3, Tartu , 50409, Estonia;

2. E-mail bancaneo@protonmail.ch;

3. Online form here

We welcome any constructive critical feedback from our customers, and kindly ask you to provide a detailed explanation of the issue/s you are experiencing. This will help us take appropriate action immediately.