Faq's

General Mibvunzo

NEO inopa dhijitari mabhengi mhinduro kune vatengi pasi rese, ichipa yakazara mari rusununguko.

Iwe unogona kuvhura account nesu zvisinei nehukama hwako kana nhoroondo yezvemari, asi isu tine runyorwa rwenyika dzatisingaende nevatengi kubva. Iwe unogona kuwana runyorwa ruzere rweMasimba mazita munzvimbo yedu yewebhu yakatsaurirwa: "Masimba masimba ”.

Kunyorera account yeNEO kuri nyore uye kunogona kuitwa kure.

Kutanga maitiro ekunyorera, tinya pa “Vhura account yako wega” uye enderera kune fomu rekunyorera. Mushure mekutumirwa kwefomu rekunyorera, nyaya yako inozoenda kuburikidza nekuongorora kwedu kwekuteerera.

Iyi nhanho inogona kutora kusvika mazuva manomwe kusvika bhizinesi mazuva. Mune zvimwe zviitiko, tinogona kukukumbira kuti upe rumwe ruzivo kuti upedze zvese zvinoenderana nezvinodiwa nemutongi wedu.

Ndokumbira utarise kuti mushure mekunge magwaro ako atariswa uye account yako yakavhurwa, uchagamuchira email kubva kuNEO ine password yekumisikidza link.

Iyo yekubatanidza inoshanda kune 24h uye kana yapera, iwe unofanirwa kukumbira imwe nyowani nekutaurirana nevatengi vedu Vatengi timu ku bancaneo@protonmail.ch.

Mushure mekunge password yako yaiswa, ndapota enda kuGoogle Play kana AppleStore kurodha pasi app yedu.

Chikamu chekupedzisira cheakaundi yekuvhura maitiro ndechekuongorora hunhu hwako kuburikidza neyedu nharembozha.

Yako smartphone inofanirwa kuve nekamberi kamera. Ndokumbirawo muve nepasipoti kana chiziviso chenyika chakagadzirirawo.

Iyi inzira yekusimbisa nzira inopihwa nemumwe wedu Onfido, inoitwa kuburikidza neye-imwe-nguva vhidhiyo kufona.

Wedu mudiwa Onfido akagadzira nzira yakachengeteka, yakachengeteka uye yakapusa yekuongorora kweDhijitari munguva chaiyo, kubva chero kupi zvako pasi.

Kuti utange yako imwechete-nguva ID yekuongorora maitiro, ndapota pinda mune yako NEO nhare mbozha kubva kune yako smartphone, uchishandisa yako email kero uye password.

Munguva yevhidhiyo yekufona iwe unotora mifananidzo yepasipoti yako kana ID yenyika, ita selfie, fambisa musoro wako kurudyi uye kuruboshwe uye utaure mashoma manhamba, ayo auchazopihwa iwe nehurongwa. Hazvitore rinopfuura miniti imwe yenguva yako.

Heano matipi mashoma ekuti ungazvigadzirira sei iwe kune iyo vhidhiyo kufona:

  • Ita shuwa kuti uri munzvimbo ine runyararo ine yakasimba internet yekubatanidza uye yakanaka yechisikirwo mwenje.
  • Sarudza nyika yako yekuva mugari wenyika, tarisa kuti ndedzipi gwaro dzaungashandisa uye ugadzirire.
  • Zvakakosha: iwe unogona kupasisa iko kuongorora pamwe nenyika ID kana pasipoti kana iwe uri mugari weEU uye uine pasipoti CHETE kana iwe usiri mugari weEU.

NEO neSatchel ine rezinesi rakapihwa neSupervision Service Dhipatimendi reNational Bank yeLithuania uye rakapihwa rezinesi remagetsi mari Nr. 28, ine yekubhadharisa system inotora chikamu kodhi Nr. 30600, uye rinoitisa bhizinesi pasi pemitemo yeRepublic of Lithuania, sekureva kweEU Directive (2009/110 / EC) uye iyo EU Directive (2015/2366) pamabasa ekubhadharira eEU.

Isu tinodikanwa zviri pamutemo kuti tiongorore kuzivikanwa kwako tisati tavhura account yeSatchel iwe.

Maitiro ekuongorora ID kuburikidza neyekufona kwevhidhiyo inzira yepamutemo-inoenderana yekuzivisa kure, yakagadzirirwa kutevedzera zvatemwa kubhengi mirau nemitemo, pamwe neAnti Money Laundering Act (AML).

Parizvino, iro pazera zera rekuve mutengi weNEO i18.

Tiri kushanda kuidzikisa pasi mune ramangwana, kugadzira zvigadzirwa zvevechidiki zvizvarwa.

NEO Akaunti Yazvino

NEO yeBhizinesi parizvino inowanikwa kumakambani akanyoreswa uye ane hupo muEuropean Economic Area (EEA) kana Switzerland.

Izvi zvinosanganisira nyika dzinotevera:

Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal , Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.

Tichawedzera chikumbiro chako kune yedu yekutanga yekumirira runyorwa uye tinokuzivisa iwe nekukurumidza kana edu masevhisi ave kuwanikwa munyika mako.

Unogona kuvhura nyore pachedu or bhizimisi account nekutumira Yega / Bhizinesi account kuvhura fomu, iyo iwe yaunogona kuwana pane yedu webhusaiti.

Mushure mekunge fomu yaendeswa, zvinogona kutora kusvika mazuva manomwe kusvika bhizinesi mazuva ekupedzisa kutevedzera macheki uye kuvhura account yako.

Unogona kuwana runyorwa rwezvinyorwa zvinodiwa pawebhusaiti yedu:

Zvinyorwa zvakagadzirirwa vanhu. CLICK HERE

Zvinyorwa zvakagadzirirwa mabhizinesi: CLICK HERE

Kuvhura account yeNEO yebhizinesi, tinofanirwa kusimbisa iwo madhairekitori evatungamiriri uye vagovani vekutanga vekambani yako.

Iyi bumbiro inoenderana ne "Ziva Wako Mutengi" (KYC) maitiro ekuraira, ayo anobatsira mabhizinesi kuongorora kuzivikanwa kwevatengi vayo.

Iwe unozofanirwa kupa ruzivo rwevanhu vane avo vanopfuura makumi maviri neshanu muzana ezvakaunganidzwa zvikamu zvebhizinesi rako.

Vacha vagovana uye madhairekitori vachazoda kupa mufananidzo wepamusoro-soro weID yepamutemo, iyo inoshanda kwemwedzi mitatu inotevera. Iwe unogona kuvakoka kuti vaendese yavo ID cheki vakazvimiririra kana kurodha zvinyorwa ivo.

Ndokumbira utarise kuti tinogona kukumbira mamwe magwaro.

Yako tenzi account yakavhurwa muEUR, inouya neakasarudzika IBAN neBIC, uye inosarudzirwa SEPA kubhadhara chete.

Iko kune mukana wekuvhura akawedzera maakaundi ekushandurwa kwenyika dzese mune dzakasiyana mari kuburikidza neyakagovaniswa IBAN

Kuodha maakaundi mune dzimwe mari, ndokumbira utumire fomu reSWIFT reodha, uye tichadzoka kwauri nemhinduro yakanakisa pane zvaunoda kubhengi.

SWIFT fomu yekuraira

Ehe. Chero yega kana bhizinesi IBAN account yakavhurwa neNEO inosanganisira yemahara yekuwana edu epamhepo kubhengi masevhisi.

Ehe, iwe unogona kuwana nyore yako NEO yeakaundi kuburikidza neako smartphone nekutora mbozha yedu mbozhanhare app (Satchel yeIOS uye Android).

Unogona kudhawunirodha app apa:

iOS uye Android

An International Bank Account Nhamba (IBAN) ndiyo yakajairwa kodhi yekuzivisa epasi rese mabhengi maakaundi kumiganhu yenyika.

IEuropean IBAN inoumbwa neanosvika makumi maviri neshanu manhamba ealphanumeric.

Chero bhizinesi kana wega account yeNEO ine yakasarudzika IBAN yakapihwa kwairi.

Iwe unogona kuwana yako account nhoroondo nekutora anotevera matanho:

NEO Webhu Client Hofisi
→ Pinda muakaundi yako yeNEO uye enda ku "Maakaunzi" menyu kuruboshwe kuruboshwe rwechidzitiro chako
→ "Akaundi" peji
→ Sarudza mari inodiwa (kana iwe uine maakaundi maviri kana anopfuura emari)
→ Dzvanya pane Yekubhadharisa Mirayiridzo tebhu
→ Sarudza imwe kubva kumaakaundi aripo wobva wadzvanya pairi.

NEO NEO Mobile App
→ Pinda nepasipoti yako uye sarudza mari inodiwa (kana iwe uine maakaundi maviri kana anopfuura emari)
→ "Wedzera mari"
→ Sarudza imwe kubva kumaakaundi aripo wobva wadzvanya pairi.

Kuti ugamuchire mari kune yako NEO account, iwe unofanirwa kupa yako yakazara nhoroondo nhoroondo kune anenge achibhadhara.

Izvi zvinogona kuwanikwa mune yako NEO Client Hofisi:

NEO Webhu Client Hofisi
- Saina kuakaundi yako NEO uye enda ku "Maakaunzi" menyu kuruboshwe kuruboshwe rwechidzitiro chako
→ "Akaundi" peji
→ Sarudza mari inodikanwa (kana iwe uine maakaundi maviri kana anopfuura emari)
→ Dzvanya pane Yekubhadharisa Mirayiridzo tebhu. Mushure meizvozvo sarudza imwe kubva kumaakaundi aripo wobva wadzvanya pairi. Rondedzero yeAccount, yakadai seMari, Bhengi, IBAN, SWIFT BIC, uye Zita reMubatsiri zvicharatidzwa.

NEO NEO Mobile App
- Pinda nepasipoti yako uye sarudza mari inodikanwa (kana iwe uine maakaundi maviri kana anopfuura emari)
→ "Wedzera mari". Mushure meizvozvo sarudza imwe kubva kumaakaundi aripo wobva wadzvanya pairi. Rondedzero yeAccount, yakadai seMari, Bhengi, IBAN, SWIFT BIC, uye Zita reMubatsiri zvicharatidzwa.

Kuodha maakaundi mune dzimwe mari, ndokumbira utumire fomu reSWIFT reodha, uye tichadzoka kwauri nemhinduro yakanakisa pane zvaunoda kubhengi.

SWIFT fomu yekuraira

Kana iwe uchida kuvhara account yako, ingo taura nekambani yedu yeVatengi yeKutsigira pa bancaneo@protonmail.ch kubva kune yako email yakanyoreswa, uye kukumbira kutanga maitiro ekuvhara account.

Ndokumbirawo muyeuke mupfungwa kuti imwe mari yekuwedzera inogona kushandiswa.

Iwe unogona kuona edu emitero zvirongwa pano.

Nehurombo, hapana mukana wekumutsidzira iyo account yakavharwa. Kana iwe uchida kushandisa masevhisi edu zvakare, ndokumbira unyorezve nekutumira wega kana bhizinesi account fomu rekunyorera.

Iyo chete iripo sarudzo yekubhadhara account yako ndeyekutamisa bhangi.

Iwe unogona kuwana yako account account mari yekuraira nekutora anotevera matanho:

NEO Webhu Client Hofisi
- Saina kuakaundi yako NEO uye enda ku "Maakaunzi" menyu kuruboshwe kuruboshwe rwechidzitiro chako
→ "Akaundi" peji
→ Sarudza mari inodikanwa (kana iwe uine maakaundi maviri kana anopfuura emari)
→ Dzvanya pane Yekubhadharisa Mirayiridzo tebhu. Mushure meizvozvo sarudza imwe kubva kumaakaundi aripo wobva wadzvanya pairi. Rondedzero yeAccount, yakadai seMari, Bhengi, IBAN, SWIFT BIC, uye Zita reMubatsiri zvicharatidzwa.

NEO NEO Mobile App
- Pinda nepasipoti yako uye sarudza mari inodikanwa (kana iwe uine maakaundi maviri kana anopfuura emari)
→ "Wedzera mari". Mushure meizvozvo sarudza imwe kubva kumaakaundi aripo wobva wadzvanya pairi. Rondedzero yeAccount, yakadai seMari, Bhengi, IBAN, SWIFT BIC, uye Zita reMubatsiri zvicharatidzwa.

Ongorora: Kana iwe uri kuita kuchinjisa kubva kune imwe SEPA yakavanzika account yeEuropean kubhengi kuenda kune yako NEO account muEUR, iwe unofanirwa kuve neshuwa kuti uri kuita SEPA kuchinjisa kuitira kuti udzivise chero imwe yekuwedzera mari inobhadharwa nebhangi rako.

Mari yacho inozopihwa account yako yeSatchel mukati memazuva 1-3 ebhizinesi.

Kuti ushandure ruzivo rwekufonera kana rako / bhizinesi dhata, ndapota nyorera vedu Vatengi Tsigiro timu ku bancaneo@protonmail.ch

Isu tiri parizvino kushanda mukushandisa ichi chimiro pane yedu yepamhepo kubhengi chikuva kuitira kuti iwe uve nekukurumidza uye nyore kuwana kune ako mabhengi ruzivo.

Kusvikira yave kuwanikwa, iwe unogona kugamuchira chirevo cheakaundi nekutaurirana neyedu Mutengi Tsigiro timu ku bancaneo@protonmail.ch, ichiratidza nguva inodiwa uye yakasarudzika fomati yechirevo muemail.

Chichemo chinogona kuendeswa nenzira nhatu:

1. Tsamba yakanyoreswa inotumirwa kuhofisi yedu kero MM BITINVEST OU, Naituse tn 3, Tartu , 50409, Esitoniya;

2. E-mail bancaneo@protonmail.ch;

3. Online fomu pano

Tinogamuchira chero inovaka yakakosha mhinduro kubva kune vatengi vedu, uye nemutsa kukumbira iwe kuti upe zvakadzama tsananguro yenyaya / s yauri kusangana nayo. Izvi zvichatibatsira kutora matanho akakodzera nekukasira.

Kupinda uye Pasiwedhi

Iwe unogona kuwana nyore nyore dhijitari yako yebhangi account nekudzvanya pane iyo Login bhatani iri pane yekufambisa bar pane iyo Peji peji:

Kuti ugone kupinda, ndapota shandisa kero yako yeemail inobvumirwa uye password yawakagadzirira account yako.

Kuti ugadzire zvakare password yako, ndapota nyorera vedu Vatengi Tsigiro timu ku info@vn0.9ce.myftpupload.com

Kuti uchinje ruzivo rwako rwekuonana, ndapota tumira yakazadzwa Yekudyidzana ruzivo shanduko fomu (chinongedzo kufomu) kune yedu Vatengi Tsigiro timu ku info@vn0.9ce.myftpupload.com

Ehe, pane mukana wekuwedzera wekuwedzera mushandisi kune yako bhizinesi account.
Ndokumbira kuti ubate timu yedu yeKutsigira Vatengi ku info@vn0.9ce.myftpupload.com kuti vabatsirwe.

KuNEO isu tinonangana neruzivo rwevashandisi rwakagadziridzwa, tichichengetedza yakanyanya kuchengetedzeka zviyero. Ichi ndicho chikonzero isu tine Mbiri-yekuvimbisa (2FA) panzvimbo yeakaundi yako yeNEO, iyo inowedzera imwe nhanho yekuchengeteka inodzivirira account yako kubva kune isina mvumo yekuwana uye inochengeta mari yako yakachengeteka nguva dzese.

Uine 2FA iwe unozodikanwa kuti upinze zvese password uye OTP (Imwe-nguva password) inotumirwa kwauri pese paunopinda muakaundi yako yeNEO, pamwe nechero nguva yaunenge uchifambisa.

Mbiri-chinhu Kusimbisa (2FA) Mushandisi Gwaro

Kubhadhara & Transactions

Maitiro ekugadzirisa ekuchinjisa anobuda anoenderana nerudzi rwekuchinjisa.

Yemukati sisitimu yekuchinjisa iri ipapo. SEPA inoendesa inotora pakati pe1-2 mazuva ebhizinesi.

SWIFT kuendesa kunotora pakati pe3-5 mazuva ebhizinesi.

Yepasi rose inobuda / inouya kubhangi kuendesa mune dzimwe mari kupfuura EUR kunowanikwa chete kuburikidza neyedu Shared IBAN sevhisi.

Kuodha maakaundi mune dzimwe mari, ndokumbira utumire fomu reSWIFT reodha, uye tichadzoka kwauri nemhinduro yakanakisa pane zvaunoda kubhengi.

Isu hatibhadharise chero fizi kana iwe ukaisa mari kune yako NEO account kuburikidza nekuchinjisa kubhangi.

Nekudaro, kana uchiita mubhadharo wepasi rese, mutumwa anogona kusarudza bato rinobhadhara iyo inobuda mari yekuchinjisa.

Uyezve, kana kugamuchira KURUMIDZAI kutamiswa, kuti tsamba (nhume) kubhengi anogona bvisa processing mari, saka imwe mari duku kunogona kunzi kuchikwama chenyu.

Kana iko kutumirwa kwakatumirwa kwauri kukasave kunzi kune yako account, iwe unofanirwa kuwana vimbiso yekubhadhara kubva kune anotumira woitumira kuchikwata chedu chekutsigira pa info@vn0.9ce.myftpupload.com

Kana iwe wakachinjisa kune isiri iyo IBAN, ndokumbirawo zivisa timu yedu yekutsigira pa bancaneo@protonmail.ch uye vakumbire kuti vatange Kurangarira Kubhadhara.

Ndokumbira utarise, kuti kana kuchinjisa kwatove kwakapihwa account yeiye anotambira, hatizokwanise kudzoresa transaction. Mune ino kesi, isu taizopa zano kuti tibate iye anogamuchira zvakananga kukumbira kudzoka.

Kuti ugadzire zvemukati, iwe unongoda chete iyo pfupi account account yemugashiri.

Sarudza iyo "Yemukati yekuchinjisa" yekubhadhara mhando muhofisi yako yemutengi, isa iyo account account, uye iyo system inozongo tsvaga iyo dhatabhesi. Zvese zvasara kuita kupinza huwandu hweiyo yekutengesa. Kuendesa kunoitwa ipapo ipapo.

NEO Makadhi

Unogona kutevera iyi link ku odha kadhi rakabhadharwa kare, iyo ichave yakabatana neako account yeNEO.

Ongorora: Iwe unogona chete kuraira prepaid Mastercard kana iwe uine ikozvino account ne NEO.

Nehurombo, iyi sarudzo haiwanike. Kuti uwane kadhi unofanirwa kuvhura account yazvino neNEO.

Musiyano uri mumakadhi makadhi uye mubhadharo. Iyo Active Spender tariff inobvumidza yakakwira miganho nemari yepasi.

Mushure mekunge odha yako yaiswa, uye ukapihwa uine mari yakakwana yekubhadhara mari dzekutumira, kadhi rinowanzo tumirwa mukati mezuva rinotevera rekushanda.

Yakajairwa nguva yekuendesa parizvino inosvika kumazuva makumi maviri ekushanda.
Express kuendesa kune nyika dzeEU uye UK haifanirwe kutora kupfuura mazuva matatu ebhizinesi.
Express kuendesa kune dzimwe nyika kunofanirwa kutora kusvika kumazuva mashanu ebhizinesi.

Akaundi wega: 1 plastiki kadhi pamubati weakaunzi uye 2 chaiwo makadhi pamubati weakaunzi.

Bhizinesi account: anokwana makadhi mashanu (chaiwo kana epurasitiki) anosvika mashanu makadhi pane yega bhizinesi account.

Parizvino makadhi anoburitswa muEUR.

Iwe unogona kuzviita zvakananga kubva kumakadhi maseteti mune yako Hofisi yevatengi. Iwe unofanirwa kuenderera mberi nekukwirisa-kumusoro kwekadhi rako bharanzi.

Ese makadhi mashandiro anozogoneswa nekukurumidza kana iwe uchinge waita yako yekutanga kutengesa paATM kana POS.

Sarudza chikamu cheMakadhi muhofisi yako yemutengi, sarudza kadhi raunoda kukwidzirisa, isa huwandu uye nhoroondo, kana zvichidikanwa, uye bvumidza kutengeserana nekodhi yako.

Iko kushambadzira kuchakurumidza kuratidza pachiyero chekadhi rako.

Iwe unogona kugara uchizviwana mumakadhi marongero. Kana iwe uchida kuchichinja, iwe unogona kuzviita kuburikidza nekutaura.

Muganhu wacho unogadzirirwa nebhangi revatengesi, rinotungamirirwa neWorld Payment Systems. Kazhinji muganho uri pakati pe25-50 EUR.

3D Yakachengeteka chinhu chakagadzirirwa kuve yekuwedzera yekuchengetedza dura ye e-commerce kadhi kutengeserana.

Makadhi ese eNEO akagadzirwa ne3D Yakachengeteka.

Iwe unogona kutarisa iyo NEO kadhi miganhu HERE.
Kuti usimudze kadhi rako muganho, ndapota taura nesu kuburikidza nehurukuro kana painfo@vn0.9ce.myftpupload.com

Unogona kubvisa mari kubva kukadhi rako reNeo mune chero AMT inotsigira Mastercard. Ndokumbira utarise kuti kune EMAIL

Ehe, iwe unogona kubhadhara online neako NEO kadhi.
Ndokumbirawo muve nechokwadi chekuti chikamu chekadhi chakakwira kupfuura huwandu hwechitengiso chaunoshuvira kuita.

Kana warasa kadhi rako, unofanirwa kubva wazivisa timu yedu yemakadhi kuburikidza nehurukuro kana pa info@vn0.9ce.myftpupload.com, uye vabvunze kuti vavharire kadhi rako. Chikwata ichi chinokutungamira nematanho anotevera.

Mwedzi mumwe usati wapera zuva rekupera kwekadhi unozogamuchira chiziviso chine chekuita nekutsiva kadhi.
Muchiziviso chimwe chete iwe unozobvunzwa kuratidza yako kero yekuendesa.

Ongorora: Ndokumbirawo urambe uchifunga kuti kana uchinge wagamuchira yako kadhi nyowani, unofanirwa kuimisikidza pane iyo NEO webhu Client Hofisi kana kuburikidza neye mobile app.

Ehe. Kuti uite kudaro, ndokumbira utumire kubvunza kune vedu Vatengi Tsigiro timu kuburikidza nekutaura kana pa info@vn0.9ce.myftpupload.com.